Microsoft 365 MVP, Exchange Server Certified Master and UK Director at NBConsult
External Teams Chat – Voice and Video Not Available
I wanted to look and see the options for the Voice/Video buttons in a Microsoft Teams chat, and why sometimes I do not have these available based on who I add to the chat
I see these combinations:
Internal Users (more than one)
Multi-Party including External User(s)
There are other combinations to these where the Teams admin has specifically disabled certain options such as guests and federated chat. The above is the default behaviour noted at the time of writing in October 2021
About the part “Multi-Party including External User(s)”.
Is there a way to enable this?
I’m offten in the situation chatting with two or more external attendies and the chat extends to the point where we want to take a phone call (the group of 3-4 people). But that is not possible because of the grayed out call button. I know I can create a meeting and make the call that way, but it is often too much of a hastle.