CannotEnterFinalizationTransientException On Exchange Move Request

Posted on Leave a commentPosted in error, exchange, exchange online, Exchange Server, migration, move

Did not find a lot on the internet on this particular error, so I guess it does not happen very often, but in my case it delayed to move of the mailbox in question by a week or so until I could resolve it.

When a mailbox is moving to a different Exchange organization (cross-forest or to/from Exchange Online) the move process copies the mailbox data to the target database and then right at the end of the move updates Active Directory in both the source and target forest. In the source it changes the object type from mailbox to mailuser (or remotemailbox if Exchange Online is in play, though this is really a special form of mailuser) and in the target, updates the mailuser to become a mailbox.

This particular error occurs at this stage. The Get-MoveRequest cmdlet reports Failed as the status, and Get-MoveRequestStatistics reports FailedOther as the status. If you get the move logs (Get-MoveRequestStatistics <name> -IncludeReport | FL | Out-File <filename.txt>) then in the logs you will see CannotEnterFinalizationTransientException as the error repeated many times until the move fails.

The fix for this issue is as follows:

1. Check that the Exchange System account has permission to the Active Directory object in question. In Active Directory Users and Computers choose View > Advanced to enable the Security tab and then view the security tab on the object in question. Edit > Advanced and then check or click “Enable Inheritance” option or button (depending upon version of AD tools). If inheritance is already set to enabled there is probably no harm in disabling inheritance, copying permissions and then enabling inheritance again.

2. Move the mailbox to a different database in the source Exchange Organization (New-MoveRequest <name>) and waiting for that to complete.

3. Removing and restarting the move in the target forest. If you do not remove and restart the move in the target you will see both MailboxIsNotInExpectedMDBPermanentException and SourceMailboxAlreadyBeingMovedTransientException. The first of these is because the mailbox is not where the target move expects it to be, and the second of these is becuase the source is currently being moved and so cannot be moved to the correct target forest at the same time.

This should resolve your ultimate move request – it did for me! 

Copy Links and Backlinks Between Users and Shared Mailboxes (automapping)

Posted on 1 CommentPosted in cross-forest, Exchange Server, mailbox, migration, msExchDelegateListBL, msExchDelegateListLink, shared mailbox

Automap for shared mailboxes does not work across forests when moving mailboxes.

When the user is granted permission to a shared mailbox, the default behaviour of automapping means that the shared mailbox has msExchDelegateListLink set to the DN of the user, and the backlink (hidden in AD by default) on the user is populated with the DN of the shared mailbox. Whenever the link attribute is updated, the backlink is automatically updated as well. For more on back links see

That is, is UserMailbox is granted full access to SharedMailbox you will see the following in Active Directory (Advanced View) > Attribute Editor > msExchDelegateListLink = “CN=UserMailbox,OU=etc” (on the SharedMailbox). And for the UserMailbox in Active Directory (Advanced View) > Attribute Editor > msExchDelegateListBL = “CN=SharedMailbox,OU=etc”.

When you migrate mailboxes across forests you make use of Prepare-MoveRequest.ps1 to copy all the attributes. The msExchDelegateListLink is not part of this attribute set and the msExchDelegateListBL is auto populated so we can ignore it for now – if msExchDelegateListLink was copied and updated to the new forest name, then msExchDelegateListBL would be filled in automatically.

So how do we copy the msExchDelegateListLink value for each user and then write it to the mail user object in the target forest before the mailbox is migrated (or if you have already done your migration and found this property missing and so automapping of shared mailboxes having failed (though the permissions have been copied fine), how can you grab the data from the old source forest and apply it to the mailboxes in the target?

Using PowerShell and the ActiveDirectory module is how.

First you need to export a list of all the automapped shared mailboxes each user has (this is the msExchDelegateListBL values for the user mailboxes you have migrated). There are two cmdlets to run here, the first does the entire source directory and the second filters the output to an OU and its child OU’s (so you can export a subset of data) using SearchBase. Only one of these two cmdlets is needed.

This code is PowerShell and needs to be run from any domain joined computer.

Import-Module ActiveDirectory
Get-ADUser -Properties msExchDelegateListBL,msExchDelegateListLink -LDAPFilter "(msExchDelegateListBL=*)" | Select name,DistinguishedName,@{Name='SharedMailbox';Expression={$_.msExchDelegateListBL -Join ";"}} | Export-csv automap-userlist.csv -NoTypeInformation -NoClobber -Encoding UTF8
Get-ADUser -Properties msExchDelegateListBL,msExchDelegateListLink -LDAPFilter "(msExchDelegateListBL=*)" -SearchBase 'OU=Sales,DC=domain,DC=local' | Select name,DistinguishedName,@{Name='SharedMailbox';Expression={$_.msExchDelegateListBL -Join ";"}} | Export-CSV automap-userlist.csv -NoTypeInformation -NoClobber -Encoding UTF8

These cmdlets return a CSV file listing each mailbox that has an automapping to a shared mailbox and what that shared mailbox is.

The CSV file then needs copying to the target AD forest, and as the target forest is very unlikely to contain the same OU structure and domain names, the DN of each object in the CSV file needs updating. This can be done with Find/Replace in Excel or Notepad quite easily.

For example, in a CSV I might see:


“First User”,”CN=First User,OU=Sales,DC=domain,DC=local”,”CN=SharedMailbox,CN=Users,DC=domain,DC=local CN=AnotherSharedMailbox,OU=Shared Mailboxes,OU=Exchange,DC=domain,DC=local”

“Second User”,”CN=Second User,CN=Users,DC=domain,DC=local”,”CN=Sales,OU=Shared Mailboxes,OU=Exchange,DC=domain,DC=local”

In this I have the DN of the mailbox and the DN of the shared mailbox in the source forest. Use Find and Replace to change all the source DN’s (or the OU/DC bits) to suit the location of the matching object in the target forest. For example, my above “second user” was as shown, but after updating the DN might be “CN=Second User,OU=Migrated,DC=target,DC=forest”. So in that case I find/replace “CN=Users,DC=domain,DC=local” for “OU=Migrated,DC=target,DC=forest”.

For my examples that follow on from here, I have saved the edited CSV file as automap-userlist-target-dn-updated.csv

Once I have the CSV file updated for the values in the target forest, I need to split each row where a user has more than one shared mailbox listed into multiple rows. This is simple with PowerShell:

Import-Csv -Path automap-userlist-target-dn-updated.csv |
% {$row = $_; $_.SharedMailbox.split(";")} |
% {$row.SharedMailbox=$_; $row} |
Export-Csv automap-userlist-target-dn-updated-split.csv -NoClobber -NoTypeInformation -Encoding UTF8

Now that I have a row in the CSV for each Shared Mailbox to User Mailbox mapping, I can set the msExchDelegateListLink value on each shared mailbox for the DN of the user that has access to it. This will update the msExchDelegateListBL on the user object automatically.

Import-Module ActiveDirectory
Import-CSV "automap-userlist-target-dn-updated-split.csv" | % {
Write-Host Add $_.DistinguishedName to $_.SharedMailbox
Get-ADUser -identity $_.SharedMailbox | Set-ADUser -Add @{msExchDelegateListlink=$_.DistinguishedName} 

In terms of errors in the above, if you get “get-aduser : Directory object not found” then the DN value for the Shared Mailbox is wrong, and if you see “set-aduser : The name reference is invalid” then the DN value for the user who has access to the shared mailbox is wrong (the DistinguishedName column in the CSV). The script can be run multiple times, so you are safe to fix the CSV file and import the entire list again. It will only add a given DN once in total per shared mailbox.

If your target (or source) forest has more than one domain, run the script from a server in the correct domain or use “-Server DC-name” in both the Get-ADUser and the Set-ADUser cmdlets.

420 4.2.0 RESOLVER.ADR.Ambiguous; ambiguous address

Posted on Leave a commentPosted in active directory, exchange, exchange online, Exchange Server, migration, smtp

This error can turn up in Exchange Server when Exchange Server is trying to resolve the object that it should deliver a message to. Exchange queries Active Directory and expect that if the object exists in the directory, that the object exists only once. If the object exists more than once, this is the error – as Exchange does not know who to deliver the email to.

The error is visible when running Get-Queue in Exchange Management Shell, and seeing that there are lots of emails in the Submission Queue. If you run Get-Message –Queue servername\Submission | FT Identity,FromAddress you can pick one to look at, and for that one run Get-Message server\submission\ID | FL where server\submission\ID is the Identity value from Get-Message cmdlet. Here you will see LastError and Recipients showing the ambiguous address error.

There are a number of articles on the internet covering this issue, but I came across a unique one today.

The easy way to search for the issue is to find the address that is in duplicate. This will be listed in Event Viewer under MSExchangeTransport as the source and Event ID 9217. The Task Category will be Categorizer, as the job of working out who is going to get the message is the role of the Categorizer.


An example of this error is shown.

So the fix. Often suggested is to do a custom AD query for “” where is the email address shown in the event log error. If this returns two or more recipients, and this will be across all the domains in the forest, then you need to decide which is the primary one and carefully delete the rest.

By carefully I mean that you want to leave either one contact, or one mail user or one mailbox etc. If the duplicate is two contacts, then find the one with the most correct information on it and carefully delete the other. If you find two mailboxes, work out which the user is actually logging into and has email in it – and carefully delete the other etc.

And by carefully, here I also mean that on the object you are going to delete, copy the legacyExchangeDN value and then delete the object. Then find the real correct object and add a new x500 email address to the proxyAddresses attribute of the correct user. The value of the x500 address will be the legacyExchangeDN that you copied from the deleted contact.

This will ensure that users who have previously emailed the now deleted contact before, will still be able to email the remaining object.

But what is unique about that? At the customer I am working on at the moment the issue was that doing the search only returned one object across the entire forest – what is duplicate about that? Well in my case, the user had added to their proxyaddresses twice – they were the duplicate object to themselves.


Opening this user via the search results as shown above, and with Advanced Features enabled from the View menu, you can see the Object tab:


Opening the object value directly, redacted in the picture above, I can change to the Attribute Editor tab and open proxyAddresses attribute. Here i saw the following: (used as a target for forwarding emails from another system)

x500:legacyExchangeDN from Exchange 2007 migration

Note that the value, the one in error in the logs, appears twice but not starting SMTP (primary address) or smtp (secondary address) but without an address protocol at all!

Querying the user in Exchange Administration Console returned:


And also then opening the user in Exchange Management Console showed that the address without the smtp: value was shown with it.

Remove one of the two addresses and within ten minutes the emails queued to this user in the submission queue will be delivered. Restarting the transport service will also kick start the submission queue as you cannot use Retry-Queue against this queue.

Exchange Online Migration Batches–How Long Do They Exist For

Posted on 5 CommentsPosted in exchange, exchange online, Exchange Server, hybrid, microsoft, migration, Office 365

When you create a migration batch in Exchange Online, the default setting for a migration is to start the batch immediately and complete manually. So how long can you leave this batch before you need to complete it?

As you can see from the below screenshot, the migration batch here was created on Feb 19th, which was only yesterday as I write this blog.


The batch was created on the morning of the 19th Feb, and set to manual start (rather than the default of automatic start, as did not want to migrate lots of data during the business day) and then it was started close to 5:30pm that evening. By 11:25pm the batch had completed its initial sync of all 28 mailboxes and there were no failures. There were other batches syncing at the same time, so this is not indicative of any expected or determined migration performance speeds.

So what happens next. In the background a new mailbox move request was created for each mailbox in the batch, and each individual mailbox was synced to Exchange Online and associated with the synced Mail User object created in the cloud by the AADSync process. When each move reached 95% complete, the move was suspended. It will be resumed around 24 hours later, so that each mailbox is kept up to date once a day automatically.

If you leave the migration running but not completed you will see from the migration batch status above that the batch will complete in 7,981 years (on the 31st Dec 9999 and one second before the next millennium bug hits). In the meantime the migration batch sync will stop doing its daily updates after two months.

After two months of syncing to the cloud and not being completed, Exchange Online assumes you are still no closer to migrating and they stop keeping the mailbox on-premise and the mailbox in the cloud in sync. You can restart this process by interacting with the migration batch before this time, or if it does stop by just clicking the Resume icon, and this will restart it for a further period of time.