Turning on Copilot Cowork

There is a lot of documentation about this, but nothing that I could find that was conclusive in turning on Copilot Cowork in an M365 tenant. Lots of documents and search results cover the scenario when Cowork was a Frontier feature, but Cowork because generally available mid-June 2026 and so the Frontier settings are no longer required (or indeed accurate). Also, from a time when Frontier was required, the settings and admin experiences have been moved around and changed, so these are the required steps:

1. Purchase a Microsoft Copilot 365 licence. Though Copilot Cowork is paid for by a usage based billing model, it is only available to holders of the Microsoft 365 Copilot licence.
2. Ensure that Anthropic is enabled as a sub-processor within the Copilot tenant settings. For EU and UK tenants this is disabled by default. For other tenants, with some country exclusions, this is enabled by default. Check to ensure that this is on, or has not been disabled.
3. Enable the Copilot usage based billing model.
4. Ensure the Copilot setting called “AI experiences enabled by usage-based billing” is enabled for your target users. This option is not available until usage based billing is turned on, and defaults to being enabled once usage based billing is turned on, but it might have been turned off so you need to check this setting.
5. Install the Cowork agent to all users who have a usage based billing assignment. Without installing it, users have to add the Cowork agent to their M365 Copilot app manually.
6. Optionally you can pin Cowork for all users or a group of users. These users will see the agent in the agents area to the left of the Copilot 365 app.
7. Consider if Cowork should have access to the internet to complete web based tasks. Cowork operates in Microsoft Edge, using their existing sign-ins and your organization’s policies. Because the browser tab runs on the user’s machine, browser tasks inherit the same conditional access, DLP, and tenant browsing policies you already apply to your users. This setting is found under the “Cowork” settings tab.

Once you have done all these steps, the Cowork agent should appear in the M365 Copilot app. If you have not deployed the app, it can be installed from the Microsoft Store, pushed with Intune or another deployment service and it will soon get automatically installed with updates to the Microsoft 365 Apps installer (aka Microsoft Office!).

The one thing though that I have spotted that does not look right with this, is that the M365 Copilot app does not appear like it does in some of the Microsoft video’s online. The picture on the left below is what I get in the M365 Copilot app, but the picture on the right is what I see in the online videos!

Browsing to https://m365.cloud.microsoft/agents/cowork in Edge results in the image and UX on the right, but this route to Cowork is generally undiscoverable by users. Unfortunatly, if you want to set you settings, Cowork skills and revisit current and previous tasks, you need to new experience and this seems not to have rolled out to the actual app yet!

Photo by Kindel Media: https://www.pexels.com/photo/office-team-sitting-at-the-table-7651639/