If when you log into Remote Web Workplace on Small Business Server 2008 or Essential Business Server 2008 as a non-administrator user you get the following error messages:
Cannot connect to the Remote Web Workplace site. To continue, contact your network administrator.
Event Viewer/Application Log/ASP.NET 2 Warning: Event ID 1309
ArgumentOutOfRangeException “Index was out of range. Must be non-negative and less than the size of the collection.” Request URL: https://server:443/remote/menu.aspx
You need to do the following to fix this error. On the server you need to modify the permissions of the RWWConfig.xml file. This file is located in “C:\Program Files\Windows Small Business Server\Data” or “C:\Program Files\Windows Essential Business Server\Data” depending upon the product that you are running.
- Ensure the permissions on the above file are
Authenticated Users – Read (not inherited)
NETWORK SERVICE – Read (not inherited)
SYSTEM – Full Control (inherited from parent folder)
Administrators – Full Control (inherited from parent folder)
- Make sure the Authenticated Users group is a member of the Pre-Windows 2000 Compatible Access group.
- Run iisreset from the command line on the server
- Attempt the login again, but first close any copy of Internet Explorer that was running (or attempting to run) RWW.