How To Change Your Office 365 App Password

Posted on Posted in ADFS, app password, Azure, IAmMEC, MFA, multi-factor auth, Multi-Factor Authentication, Office 365

If you are enabled for Multi-Factor Authentication (MFA) in Office 365 then you will need an App Password for some applications that do not support MFA. The user interface for creating a new App Password is well hidden in Office 365 (its not on the Password page for example).

Post updated in 2016 to take account of the changes in the Office 365 portal.

Here is how to find it now:

  1. The user logs into Office 365 portal (http://portal.office.com) and clicks their photo to the top-right of the page
  2. Click View Account
  3. Click Security and Privacy menu to the left or the Manage Security and Privacy link on the main area of the page
  4. Click Additional Security Verification
  5. Click Update your phone numbers used for account security
  6. Answer your phone to approve your request to go to this page (you will need to do this if this is your first time with MFA enabled)
  7. Click “app passwords” on the top menu (this is not visible if you do not have MFA enabled). This takes you to https://account.activedirectory.windowsazure.com/AppPasswords.aspx. You can (and therefore should) bookmark this page now so you don’t need these instructions again!
  8. Create yourself an additional app password and give it a description.
  9. Use the new app password in the program that you need to login to.

Here is how to find it (in the old Office 365 portal)

  1. The user logs into Office 365 portal (http://portal.office.com) and clicks the cog icon to the top-right of the page
  2. Click Office 365 Settings
  3. Scroll down past Password and choose Additional Security Verification
  4. Click Update my phone numbers used for account security
  5. Answer your phone to approve your request to go to this page (you might not be asked for this)
  6. Click “app passwords” on the top menu. This takes you to https://account.activedirectory.windowsazure.com/AppPasswords.aspx. You can (and therefore should) bookmark this page now so you don’t need these instructions again!
  7. Create yourself an additional app password and give it a description.
  8. Use the new app password in the program that you need to login to.

7 thoughts on “How To Change Your Office 365 App Password

  1. Thanks for this, Brian! It seems the “new” version of the Office 365 console offers *no* way for the user to get to this option other than by using the link you posted.

    For a security feature, there are so many things wrong with this that I don’t know where to begin. Unfortunately, the support site is also so opaque that I can’t figure out where to submit a bug/feature request to get it fixed.

  2. Disregard my last comment – my colleague found it double-buried. It’s been a frustrating week with Office 365.

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